Automate by AI

Utilizes artificial intelligence to automate repeating tasks in customer service management

Reply with Smart Templates

Understands the problem and suggests the recommended template to customer agents

Find the right agent

Analyzes the ticket contents and routes them automatically to our agents

Enrich customer tickets

Finds topics and key entities in customer complaints to enable customized integrations

Features

Customer Service Automation

Powerful Ticketing

Omni-channel

Productivity

Reporting and Analytics

Customer Service Automation

  • Understand the content of customer tickets
  • Respond automatically based on content
  • Route the ticket to the right agent

Powerful Ticketing

  • Prioritize customer tickets
  • Merge related tickets into threaded conversations

Omni-channel

  • Support customers across multiple channels and manage all complaints in one place

Productivity

  • Automate the repeating tasks and increase your teams' productivity

Reporting and Analytics

  • Create reports that enable to set data-driven goals and track metrics
  • Measure your contact center performance

FAQ

Artificial Intelligence

Powerful Ticketing

Form Customizer

Multi-Channel

Dashboard and Reports

Artificial Intelligence

Artificial Intelligence (AI) is the ability of computer systems to perform tasks normally requiring human intelligence
Serdoo is a customer service management system empowered with AI. Serdoo learns from your tickets and customer service activity and enhances your business by automating routine tasks
No, you just enjoy your increased team performance and reduced ticket resolution times.
No, AI features are standard in all packages.

Powerful Ticketing

Tickets are grouped as threaded conversations in Serdoo, this helps to track all history in ticket detail pages.
Yes, agents can notify customers via e-mails about the progress of the tickets
Yes, you can create different ticket subjects to classify your tickets
Yes, you can create workgroups according to ticket subjects or workgroup knowledge.
Tickets can be either automatically assigned to workgroups based on past activity or manually to specific users or workgroups

Form Customizer

Yes, all ticket forms are customizable by account admins which makes it easy to add additional fields.
Yes, for each ticket subject, you can create additional fields specific to that ticket subject

Multi-Channel

Yes, Serdoo can support multiple digital channels specifically email and Facebook.
Serdoo checks your company's support email periodically and turns the incoming messages to customer tickets.
Serdoo integrates with your Facebook page and checks for users posts and imports them as customer tickets.

Dashboard and Reports

Serdoo has built-in reports that show key metrics about your tickets, ticket resolution times and team performance
Reports can be easily exported to excel and pdf files

Bringing "humans" back to Customer Service with artificial intelligence

Request Demo

Please contact us for demo